Privacy Policy Commitment Statement

Your privacy remains a priority at melitharvox. This policy explains how we collect, use, and protect your data online.

Introduction to Our Privacy Approach

melitharvox is committed to managing your personal data responsibly and transparently. This privacy policy describes how your personal information is gathered, processed, and protected when you use our digital marketing, branding, web design, and ecommerce content services.

We have designed our practices to comply with applicable Australian privacy laws and best standards. Please review this policy to understand your rights and how we safeguard information you provide while using melitharvox.com.

How We Collect Your Data

We collect personal data when you interact with our website, subscribe to our newsletter, fill out forms, or contact us directly. Some data is also collected automatically via cookies and analytics tools.

Data You Provide Directly

• Contact information when submitting website forms online.
• Details shared during email or phone communications.
• User profile data provided through newsletter sign-ups.
• Feedback submitted via surveys or reviews.
• Information provided for customer support requests.

Automated Data Collection

• Device and browser details logged automatically.
• Analytics on website usage, page views, and session duration.
• Cookie data to remember site preferences.
• Location metadata from your connected device.
• Technical logs for site security and maintenance.

How We Use Your Data

The personal information we collect enables us to maintain, improve, and customise your experience. We use your data to deliver services, communicate updates, and support technical needs.

• Providing digital marketing and branding content.
• Customising website features to user preferences.
• Improving website functionality and user experience.
• Notifying you of relevant updates or changes.
• Conducting business analytics and reporting.
• Responding to user service queries and feedback.
• Supporting legal and regulatory compliance needs.

Our Commitment: We follow industry standards to protect your information and regularly review policies for better data security. Your privacy is integral to our digital services and ongoing improvements.

How We Share Information

melitharvox does not sell your personal data. We may share information with trusted partners and service providers only as needed to deliver, improve, and protect our services.

Sharing With Service Providers

Our service providers, such as data hosting and analytics providers, may access limited data strictly for operational needs. These partners comply with our data protection policies.

Legal Requirements

We may share information to meet legal obligations, respond to lawful requests, or protect against website misuse.

Anonymous Analytics and Statistics

Aggregated website statistics may be shared for reporting and research purposes.

Your Rights and Choices

You have control over your personal information held by melitharvox. We outline your rights to access, correct, or request deletion of your data and choices regarding communications.

• Request access to see your personal information.
• Ask for errors in your information to be corrected.
• Request deletion of your data from our records.
• Obtain a copy of your information for personal use.
• Object to processing or direct marketing uses.
• Request limits on how your data is processed.

Data Security Standards

We use a combination of technical and organisational measures to secure your personal data from loss, unauthorised access, or alteration.

Technical Security Measures

• Administrator account protections and password policies.
• Encryption of data stored and transmitted.
• Controlled access to site databases and servers.
• Regular vulnerability testing and monitoring.

Organisational Security Practices

• Training staff on safe data handling and privacy.
• Restricted data access on a need-to-know basis.
• Documented incident response procedures.
• Regular audits and privacy compliance checks.

Data Retention Policy

We keep personal data as long as required to fulfil business, legal, or security reasons. Data is deleted or anonymised when no longer needed for these purposes.

• Account data is retained as long as your profile remains active.
• Engagement data with resources is time-limited.
• Contact records stored only while relevant needed.
• Transaction records comply with legal obligations.
• Marketing subscription data controlled by your settings.

Data retention periods reflect operational, legal, and privacy requirements.

International Data Transfers

Some data may be transferred to trusted partners abroad for hosting or support purposes. Transfers comply with Australian standards for international privacy.

• Safeguarding transfers with contractual protections.
• Storing data in data centres with robust security.
• Limiting access with partner agreements.
• Reviewing international privacy law compliance.

Cookies and Tracking Use

Cookies help us personalise your experience, analyse site traffic, and maintain website reliability. You can modify cookie preferences in your browser settings.

Types of Cookies Used

• Essential for secure site navigation and access.
• Measure website performance and visitor trends.
• Store preferences and user-selected features.
• Support enhanced functions and service access.

Adjust your browser’s settings to control cookie storage as needed.

Privacy Policy Updates

We periodically update this privacy policy as standards evolve. Review this page to see the latest changes and how your data is protected.

• Updates posted clearly on this website.
• Prominent notice for significant changes.
• Email notification to subscribed users.
• Update effective as soon as posted online.

Continued website use means acceptance of these terms.

Contacting Our Privacy Officer

Reach out for privacy questions, concerns, or data requests.

melitharvox

175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia

Phone: +61 7 6290 5253

Email: content@melitharvox.com

Privacy policy last reviewed on October 5, 2025.

Effective for users from October 10, 2025.